Frequently Asked Questions
– 77rs Player Help Guide

No. Each player is allowed exactly one account. Creating duplicate accounts — even with different email addresses or mobile numbers — is against the Terms and Conditions. If duplicate accounts are detected, all of them will be suspended and any balances voided. If you have lost access to your account, use the Forgot Password option or contact support to recover it instead.

You can deposit and play immediately after mobile number verification. However, identity verification — typically a photo of your CNIC or passport — is required before your first withdrawal is processed. We recommend completing it early to avoid any delays when you want to withdraw winnings. The process is straightforward and usually approved quickly.

Go to the Login page and click the Forgot Password option. A reset code or link is sent to your registered email or mobile number. Follow the steps to set a new password. The process takes under two minutes. If you no longer have access to the email or number on your account, contact support with your account details to verify your identity.

You must be at least 18 years old to register and use 77rs. This is a firm requirement. Accounts found to belong to players under 18 are permanently closed immediately and any funds forfeited. By ticking the age confirmation checkbox at registration, you are legally confirming you meet this requirement.

77rs supports the following deposit methods for Pakistani players:

• JazzCash – mobile wallet, near-instant
• Easypaisa – mobile wallet, near-instant
• Raast – interbank instant payment system
• Bank Transfer – direct from your bank account

All deposits are in PKR. No international currencies or conversion is required.

JazzCash and Easypaisa deposits are processed almost instantly — usually within seconds of confirmation on your mobile wallet. Raast transfers are also very fast. Direct bank transfers may take a little longer depending on your bank's processing time, though most are credited within a few hours. If a deposit has not appeared after the expected time, check your wallet or bank statement first to confirm the transaction went through, then contact support with the reference number.

77rs does not charge fees on deposits. However, your mobile wallet provider (JazzCash, Easypaisa) or your bank may apply their own standard transaction charges independently. Check your wallet or bank's fee schedule if you are unsure. The amount that arrives in your 77rs account is the net amount after any third-party charges from your payment provider.

Minimum deposit amounts are shown in the cashier at the time you make a deposit. Amounts are in PKR and vary slightly depending on the payment method chosen. The cashier always displays the current minimum so there are no surprises before you confirm.

Log in to your account, go to the cashier and select Withdrawal. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR and confirm. Before your first withdrawal is processed, you will need to complete identity verification by uploading a photo of your CNIC or passport. Full details are on the Withdrawal page.

Most withdrawals are processed within 24 hours after identity verification is complete. JazzCash and Easypaisa payouts are typically faster once approved. Bank transfers may take slightly longer depending on your bank. Processing times can vary during high-volume periods. If your withdrawal has not arrived after 48 hours, contact support with your withdrawal reference number.

Common reasons a withdrawal may be delayed include: identity verification not yet completed, an active bonus with an incomplete wagering requirement, or a payment method detail that does not match your registered account. Check your account notifications first — they usually indicate the specific reason. If everything looks correct on your end and it has been over 48 hours, contact support with your reference number.

Generally, withdrawals are processed back to the same method used for deposits as a security measure to prevent fraud. If you need to withdraw to a different method — for example, because you no longer have access to the original wallet — contact support before requesting the withdrawal. They can guide you through the verification steps needed to use an alternative method.

77rs offers markets on PSL (Pakistan Super League), T20 internationals, Test matches, ODI series, bilateral series involving the Pakistan national team, and major ICC tournaments. Football and Esports markets are also available. Within cricket, you can bet on match winner, top batsman, total runs, innings runs, method of dismissal and many in-play ball-by-ball markets. Visit the Sports page for the current market list.

In-play betting lets you place bets while a match is already in progress. Odds update in real time based on the current state of the game — score, wickets, overs remaining, required run rate and other factors. Markets are suspended briefly between balls or when a significant event happens (wicket, boundary) and re-open quickly with updated prices. In-play is available for PSL, T20 internationals and selected other matches.

Settlement depends on whether a result was reached. If a match is abandoned without a result being determined under the competition's rules (for example, a DLS result or reduced-overs match was played), bets are generally voided and stakes returned. If a result was officially declared — even in a rain-reduced match — bets are settled on that result. Specific settlement rules for each market type are in the Terms and Conditions.

Winning bets are settled and credited to your account balance as soon as the official result is confirmed — usually within minutes of the match ending for major markets. In-play markets settle within seconds of the relevant event being confirmed. Your balance updates automatically and you can see the settled bet in your account history immediately after settlement.

The 77rs live casino includes Baccarat, Roulette, Teen Patti, Blackjack and several other live-dealer table games. Tables run 24 hours a day with real dealers and live video streams. All bets are placed in PKR. Visit the Live Casino page for the full list of available tables and minimum bet amounts.

If your connection drops during a live casino round, the game will continue and any bet already placed will be settled on the actual outcome of that round. When you reconnect, the result and settlement will appear in your game history and account balance. If a bet was placed but the round result is unclear, contact support with the time and table details — they can retrieve the hand or round history from the game server.

Yes. The 77rs live casino is fully optimised for mobile browsers and for the 77rs Android app. Live-dealer video streams are compressed for mobile data connections so the experience is smooth even on a standard 4G connection. The app version generally performs better on mobile than the browser — download it from the App page for the best experience.

The welcome bonus is available to new players on their first deposit. After your first deposit is confirmed, an opt-in prompt will appear — follow the steps to activate the bonus. The bonus amount and any qualifying deposit requirement are shown on the Promotions page. Always read the wagering requirements before activating any bonus so you know exactly what is needed to convert bonus funds into withdrawable cash.

A wagering requirement (also called a playthrough) specifies how many times you need to bet the bonus amount — or the bonus plus deposit, depending on the promotion — before the resulting winnings can be withdrawn. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in qualifying bets before those funds become withdrawable. Game contributions towards clearing the requirement vary — check the promotion terms for details.

If you request a withdrawal before completing the wagering requirement on an active bonus, the bonus funds and any winnings generated from the bonus portion will be forfeited. Your original deposit amount (minus any losses from real-money play) would typically still be available for withdrawal. Check the specific promotion terms on the Promotions page — the exact rules vary by offer.

77rs provides several self-management tools to help players stay in control of their gaming activity:

• Deposit limits — set a maximum daily, weekly or monthly deposit amount in PKR from your account settings.
• Session time reminders — set alerts that notify you how long you have been playing in a single session.
• Self-exclusion — temporarily suspend your account for a set period if you feel you need a break.
• Reality checks — periodic on-screen reminders of your session duration and net spend.

More details are on the Responsible Gaming page.

Log in to your account and go to Account Settings, then find the Responsible Gaming or Limits section. Choose daily, weekly or monthly limit and enter the maximum PKR amount you want to be able to deposit in that period. The limit takes effect immediately. Lowering a limit applies straight away; raising a limit has a cooling-off period before it comes into effect, giving you time to reconsider.

In your account settings under Responsible Gaming, you can choose a temporary cooling-off period (24 hours to 6 weeks) or a longer self-exclusion period. During a self-exclusion your account is fully suspended — you cannot log in, deposit or place bets. Self-exclusion is not reversible before the chosen period ends, so select a duration you are comfortable with. If you are concerned about your gaming habits, the Responsible Gaming page has guidance and self-assessment information.

77rs is an entertainment platform for adults aged 18 and over who choose to gamble responsibly as a leisure activity. It is not suitable for people under 18, those experiencing financial difficulty, or those who find it hard to stay within a budget they can afford to lose. Gaming should always be treated as entertainment — never as a way to earn income or recover losses. If gaming stops being fun or starts to feel like an obligation, please use the self-exclusion tools or take a break. Visit Responsible Gaming for self-assessment guidance.

Visit the App page on your Android phone and follow the download instructions. The APK installs directly — you may need to allow installation from unknown sources in your phone's security settings the first time. The app is not listed on the Google Play Store so the direct download from the 77rs site is the correct method. Full step-by-step instructions are on the App page.

Currently, the dedicated app is available for Android devices. iPhone users can access the full 77rs platform through the mobile browser on Safari or Chrome — the mobile website is fully optimised and works well on iOS. Check the App page for the latest availability updates on iOS support.

Try these steps in order:

• Check your internet connection — switch between mobile data and Wi-Fi to see if that resolves it.
• Close the app fully and reopen it.
• Check if a newer version of the app is available on the App page and update if so.
• Clear the app cache in your phone's App Manager settings.
• Uninstall and reinstall the app from the App page.

If the issue continues after all these steps, contact support with your device model and Android version.

The 77rs app is optimised for Pakistani mobile network conditions. Sports betting and slots use minimal data. Live casino video streams use more data — roughly similar to watching a standard-quality video stream. If you are on a limited data plan, connect over Wi-Fi for live casino sessions. Sports betting and bingo work comfortably on standard 4G data packages available from Pakistani networks.